Office Manager - Mechanicsburg
2.
5 Mechanicsburg, PA Mechanicsburg, PA Full-time Full-time $27.
40 - $41.
35 an hour $27.
40 - $41.
35 an hour 1 day ago 1 day ago 1 day ago Summary Directs the operations of a satellite location; assures the efficient, responsible and professional functioning of the office.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Analyzes and organizes office operations and procedures such as patient registration, patient checkout, record creation and record management systems to ensure peak patient flow.
Maximizes office productivity through effective triage of physician's schedule; scheduling of staff; planning, assigning, and directing tasks; and proficient use of appropriate software applications.
Acts as primary liaison with administration, facilitating administrative functions such as billing, bookkeeping, payroll, human resource management, information systems management and marketing.
Carries out staff management responsibilities-include interviewing, hiring, and training employees; performance appraisals; staff incentives and progressive discipline in accordance with the organization's policies and applicable laws.
Monitors staffing needs, including approval of PTO and coordination of coverage, to ensure adequate staff to meet the needs of the practice.
Responsible for the requisition of supplies and the timely maintenance of clinical equipment to minimize down time.
Closely supervises and coordinates activities of various front desks departments and staff within department.
Monitors surgical schedule and acts as primary backup to surgical secretary.
Responsible for in-service and training of staff, review staff knowledge of practice policies and procedures and makes appropriate recommendations to administration.
Serves as principal contact person for all patient issues, maintains communication with patients, observes strict patient confidentiality.
Maintains a current knowledge of trends in ophthalmology.
Supervisory
Responsibilities:
Directly supervises 6-18 employees depending location.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
It is required to publish the office schedule, have at least quarterly meetings with staff and more frequent informal/shorter meetings that occur at least weekly; and meet at least once a month with full-time doctors in their office and once a quarter with part-time doctors.
A brief summary is to be documented and circulated to attendees and the COO.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Service - Models standards for service in the office; Manages difficult or emotional situations; Responds promptly to both internal and external needs; Solicits feedback to improve service; Meets commitments.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports organization's goals and values everyone's efforts to succeed.
Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Speaks clearly and persuasively in positive or negative situations; Actively listens and gets clarification where necessary, Focuses on solving conflict.
Communication Skills - Writes and speaks clearly and informatively; Varies communication style to meet needs; Able to read and interpret written information; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Commits to hours necessary to reach goals; Follows through on commitments; Assesses own strengths and weaknesses; Actively pursues self-development activities; Shares expertise with others.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans; Ability to manage multiple projects simultaneously; Completes work in timely manner; Strives to increase productivity and efficiency; Very detail oriented with strong organizational skills.
Business Acumen - Looks for ways to improve and promote quality and efficiency; Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values and respects diversity.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; Pursues training and development opportunities; Seeks increased responsibilities; Shares expertise with others; Asks for and offers help when needed; Meets challenges with resourcefulness; Generates suggestions for improving work.
Dependability - Is consistently at work and on time; Ensures responsibilities are covered when absent; Arrives at meetings and appointments on time.
Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Bachelor's Degree (B.
A.
) or equivalent; or three to five years supervisory experience in a specialty group medical practice office; or equivalent combination of education and experience.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, and policy and procedures.
Ability to write brief reports, business correspondence, and policy and procedure statements.
Ability to effectively present information and respond to questions from physicians, administrators, managers, and employees.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms.
The employee is frequently required to stand.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
Other Qualifications Knowledge of Medicare and other third party payers' regulations, policies and reimbursement procedure.
Knowledge of Medcomp or equivalent medical practice management systems.
Membership in Professional Association of Health Care Office Managers (PAHCOM) or similiar organization.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Mechanicsburg, PA Mechanicsburg, PA Full-time Full-time $27.
40 - $41.
35 an hour $27.
40 - $41.
35 an hour 1 day ago 1 day ago 1 day ago Summary Directs the operations of a satellite location; assures the efficient, responsible and professional functioning of the office.
Essential Duties and Responsibilities include the following.
Other duties may be assigned.
Analyzes and organizes office operations and procedures such as patient registration, patient checkout, record creation and record management systems to ensure peak patient flow.
Maximizes office productivity through effective triage of physician's schedule; scheduling of staff; planning, assigning, and directing tasks; and proficient use of appropriate software applications.
Acts as primary liaison with administration, facilitating administrative functions such as billing, bookkeeping, payroll, human resource management, information systems management and marketing.
Carries out staff management responsibilities-include interviewing, hiring, and training employees; performance appraisals; staff incentives and progressive discipline in accordance with the organization's policies and applicable laws.
Monitors staffing needs, including approval of PTO and coordination of coverage, to ensure adequate staff to meet the needs of the practice.
Responsible for the requisition of supplies and the timely maintenance of clinical equipment to minimize down time.
Closely supervises and coordinates activities of various front desks departments and staff within department.
Monitors surgical schedule and acts as primary backup to surgical secretary.
Responsible for in-service and training of staff, review staff knowledge of practice policies and procedures and makes appropriate recommendations to administration.
Serves as principal contact person for all patient issues, maintains communication with patients, observes strict patient confidentiality.
Maintains a current knowledge of trends in ophthalmology.
Supervisory
Responsibilities:
Directly supervises 6-18 employees depending location.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
It is required to publish the office schedule, have at least quarterly meetings with staff and more frequent informal/shorter meetings that occur at least weekly; and meet at least once a month with full-time doctors in their office and once a quarter with part-time doctors.
A brief summary is to be documented and circulated to attendees and the COO.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Service - Models standards for service in the office; Manages difficult or emotional situations; Responds promptly to both internal and external needs; Solicits feedback to improve service; Meets commitments.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports organization's goals and values everyone's efforts to succeed.
Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Speaks clearly and persuasively in positive or negative situations; Actively listens and gets clarification where necessary, Focuses on solving conflict.
Communication Skills - Writes and speaks clearly and informatively; Varies communication style to meet needs; Able to read and interpret written information; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Commits to hours necessary to reach goals; Follows through on commitments; Assesses own strengths and weaknesses; Actively pursues self-development activities; Shares expertise with others.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans; Ability to manage multiple projects simultaneously; Completes work in timely manner; Strives to increase productivity and efficiency; Very detail oriented with strong organizational skills.
Business Acumen - Looks for ways to improve and promote quality and efficiency; Understands business implications of decisions; Displays orientation to profitability; Aligns work with strategic goals.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values and respects diversity.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; Pursues training and development opportunities; Seeks increased responsibilities; Shares expertise with others; Asks for and offers help when needed; Meets challenges with resourcefulness; Generates suggestions for improving work.
Dependability - Is consistently at work and on time; Ensures responsibilities are covered when absent; Arrives at meetings and appointments on time.
Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Bachelor's Degree (B.
A.
) or equivalent; or three to five years supervisory experience in a specialty group medical practice office; or equivalent combination of education and experience.
Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, and policy and procedures.
Ability to write brief reports, business correspondence, and policy and procedure statements.
Ability to effectively present information and respond to questions from physicians, administrators, managers, and employees.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and reach with hands and arms.
The employee is frequently required to stand.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision and ability to adjust focus.
Other Qualifications Knowledge of Medicare and other third party payers' regulations, policies and reimbursement procedure.
Knowledge of Medcomp or equivalent medical practice management systems.
Membership in Professional Association of Health Care Office Managers (PAHCOM) or similiar organization.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
