Field Service Technician
Description Looking for a rewarding career path? Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer's success.
We empower our teams, contribute to our communities, and operate sustainably.
Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Our Mission, Vision, and Values guide the way we do business.
At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities.
Learn more about the values and culture that are the foundations of our business.
Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science.
We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.
The Leidos Defense Group provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide.
Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support.
Our team is solving the world's toughest security obstacles for customers with can't fail missions.
From scanning for illicit material at ports and borders to predicting future events and instability up to five years in advance, our products help customers make the world safer.
To explore and learn more, click here! https:
//www.
leidos.
com/company/our-business/defense The Leidos Defense Group of has an opening for a Field Service Technician to be located at the Carlisle Barracks, PA.
This is am immediate opportunity which will require a candidate to hold an active US DoD Top Secret SCI (TS SCI) security clearance.
This position will be part of the team that supports the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.
The Field Service Technician at the Carlisle Barracks site will independently, with little or no supervision, perform Preventive and Remedial Maintenance, User Support, On-Site Equipment Repair, System Update, Replace Installation/Removal, System Operations and Logistics, Scheduled Maintenance, System Administration, Information Assurance, IA Vulnerability Management Compliance, Approval to Operate, FISMA documentation, and IT System Status Updates to provide mission critical services for the site.
You will run a remote site by yourself teaming with demanding customers and will provide on-site customer support and incident resolution for all hardware, software and application problems on desktops, laptops, servers, printers and additional peripherals.
You will work as an extension of the system support technicians located at the Pentagon and will have the ability to work independently and resolve incidents before reaching back for support.
Regular travel (20%) to off-site locations will be required.
PRIMARY
Responsibilities:
Provide Tier I and II support at remote field and garrison sites.
Perform server and desktop installation, basic cabling, and systems administration of desktop and server systems connected to local and wide area networks (LANs and WANs).
Document incident resolution procedures and standard operating procedures.
Maintain documentation of incident status in incident database tools (e.
g.
Remedy and SCSM).
Contribute to the integrity of the systems, plan for and respond to service outages and other problems.
Participate in organizations change management process.
Analyze and resolve network, hardware, and software problems.
Provide desktop system management involving account monitoring, security, Operating System installation, and other local area system and desktop administration related functions.
Document incidents, status and resolution in the G2's trouble ticket system.
Perform troubleshooting on many types of hardware and software.
BASIC
Qualifications:
High School diploma or GED equivalent with 5
years of relevant technical experience in the administration of networked desktop and server systems.
Experience maintaining Windows 7 or higher.
Experience with BMC Remedy.
Active DoD 8570.
01 IAT II baseline certification, CompTIA Security+ce and Computing Environment certification, MTA Windows 10 Security clearance requirement:
active DoD TS/SCI security clearance.
PREFERRED
Qualifications:
Bachelor's degree in a relevant technical field.
CompTIA Server
certification.
Experience maintaining Server 2019 platforms.
Pay Range:
Pay Range $54,600.
00 - $98,700.
00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Administration Bmc Remedy Action Request System Change Management Customer Service Database Tools And Utilities Field Service Management Estimated Salary: $20 to $28 per hour based on qualifications.
We empower our teams, contribute to our communities, and operate sustainably.
Everything we do is built on a commitment to do the right thing for our customers, our people, and our community.
Our Mission, Vision, and Values guide the way we do business.
At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities.
Learn more about the values and culture that are the foundations of our business.
Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science.
We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.
The Leidos Defense Group provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide.
Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support.
Our team is solving the world's toughest security obstacles for customers with can't fail missions.
From scanning for illicit material at ports and borders to predicting future events and instability up to five years in advance, our products help customers make the world safer.
To explore and learn more, click here! https:
//www.
leidos.
com/company/our-business/defense The Leidos Defense Group of has an opening for a Field Service Technician to be located at the Carlisle Barracks, PA.
This is am immediate opportunity which will require a candidate to hold an active US DoD Top Secret SCI (TS SCI) security clearance.
This position will be part of the team that supports the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.
The Field Service Technician at the Carlisle Barracks site will independently, with little or no supervision, perform Preventive and Remedial Maintenance, User Support, On-Site Equipment Repair, System Update, Replace Installation/Removal, System Operations and Logistics, Scheduled Maintenance, System Administration, Information Assurance, IA Vulnerability Management Compliance, Approval to Operate, FISMA documentation, and IT System Status Updates to provide mission critical services for the site.
You will run a remote site by yourself teaming with demanding customers and will provide on-site customer support and incident resolution for all hardware, software and application problems on desktops, laptops, servers, printers and additional peripherals.
You will work as an extension of the system support technicians located at the Pentagon and will have the ability to work independently and resolve incidents before reaching back for support.
Regular travel (20%) to off-site locations will be required.
PRIMARY
Responsibilities:
Provide Tier I and II support at remote field and garrison sites.
Perform server and desktop installation, basic cabling, and systems administration of desktop and server systems connected to local and wide area networks (LANs and WANs).
Document incident resolution procedures and standard operating procedures.
Maintain documentation of incident status in incident database tools (e.
g.
Remedy and SCSM).
Contribute to the integrity of the systems, plan for and respond to service outages and other problems.
Participate in organizations change management process.
Analyze and resolve network, hardware, and software problems.
Provide desktop system management involving account monitoring, security, Operating System installation, and other local area system and desktop administration related functions.
Document incidents, status and resolution in the G2's trouble ticket system.
Perform troubleshooting on many types of hardware and software.
BASIC
Qualifications:
High School diploma or GED equivalent with 5
years of relevant technical experience in the administration of networked desktop and server systems.
Experience maintaining Windows 7 or higher.
Experience with BMC Remedy.
Active DoD 8570.
01 IAT II baseline certification, CompTIA Security+ce and Computing Environment certification, MTA Windows 10 Security clearance requirement:
active DoD TS/SCI security clearance.
PREFERRED
Qualifications:
Bachelor's degree in a relevant technical field.
CompTIA Server
certification.
Experience maintaining Server 2019 platforms.
Pay Range:
Pay Range $54,600.
00 - $98,700.
00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Administration Bmc Remedy Action Request System Change Management Customer Service Database Tools And Utilities Field Service Management Estimated Salary: $20 to $28 per hour based on qualifications.
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